Frequently Asked Questions

1. I own one of the affected freezers but I have not been contacted about the consumer offer. What do I do? Sears and Midea are proactively reaching out to all consumers who have purchased one of these freezers, but it is possible that some customers have not been contacted yet. If you haven't received a letter about your freezer, we can verify your information either on-line or over the phone. Either register your information on this website by pressing HERE, or call 1-877-720-8452 and provide the requested information.

CLICK HERE to register your information and enroll in the program.
2. When will I receive my payment? You can expect to receive your payment within 8 to 10 weeks of registration.